Returns, Exchanges & Refunds
We want you to be happy with your Margot Design purchase.
This policy distinguishes between change-of-mind returns and your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies that you may have under the Australian Consumer Law.
If a product has a fault or does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and the nature of the problem.
Please contact us as soon as reasonably possible if there is a problem with your order.
Email:
Please include your order number, a description of the problem and, where useful, photographs showing the issue.
We may ask you to return the product so that we can assess it.
Where a product is confirmed to be faulty or incorrectly supplied, Margot Design will reimburse reasonable return postage costs where required under Australian Consumer Law.
Change of Mind
Margot Design is not required to provide a refund or exchange simply because you change your mind.
However, we are happy to consider an exchange for eligible standard products where:
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you contact us within 7 days of receiving your order;
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the product is unused, unworn and unwashed;
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the product remains in its original condition; and
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you provide proof of purchase.
Change-of-mind exchanges are subject to availability.
Shipping costs associated with a change-of-mind exchange are the responsibility of the customer.
Original delivery charges are not refundable for change-of-mind returns.
Fabric
Fabric that has been cut to your requested length, washed, altered or otherwise customised cannot be returned for change of mind.
This does not affect your rights if the fabric is faulty, incorrectly supplied, does not match its description or otherwise fails to meet an applicable consumer guarantee.
Please inspect fabric before cutting, washing or making it into a finished product and contact us promptly if you believe there is a problem.
Custom-Made Products
Custom-made, personalised and made-to-order products cannot be returned simply because you change your mind.
Your rights under the Australian Consumer Law continue to apply where a custom-made product is faulty or otherwise fails to meet an applicable consumer guarantee.
Return Address
Approved returns should be sent to:
Margot Design
35 Forth Street
Woollahra NSW 2025
Australia
We recommend using a trackable postal service for returns.
Please contact us before sending your return so that we know to expect it.