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Privacy Policy

Last updated: 9 September 2026


Margot Design Pty Ltd (“Margot Design”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information carefully and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.margotdesign.com.au, purchase from us, contact us, subscribe to our communications or otherwise interact with Margot Design.


We seek to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.


1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with us.
It may include:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and transaction information;

  • products you have purchased or enquired about;

  • communications you send to us;

  • newsletter or marketing preferences;

  • information submitted through website forms;

  • information associated with returns, exchanges or customer service enquiries;

  • IP address;

  • browser, device and operating system information;

  • information about how you use and navigate our website;

  • referral source and website analytics information; and

  • other information you choose to provide to us.

When you make a payment, payment information may be processed directly by a third-party payment provider such as PayPal.
Margot Design does not need to receive or store your full PayPal account credentials in order to process a PayPal transaction.

2. HOW WE COLLECT INFORMATION

We generally collect personal information directly from you.
This may happen when you:

  • place an order;

  • make an enquiry;

  • contact us by email, telephone, social media or through our website;

  • subscribe to a mailing list;

  • request samples or information;

  • arrange a return or exchange;

  • enter a promotion or competition;

  • provide information at an event or trade presentation; or

  • otherwise communicate with Margot Design.

Certain technical information may also be collected automatically when you use our website through cookies, analytics technologies and the systems used to operate the website.
We may occasionally receive information from service providers involved in fulfilling an order, processing a payment, managing our website or providing customer support.

3. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may use personal information to:

  • process and fulfil orders;

  • arrange payment and delivery;

  • communicate with you about an order;

  • respond to questions and enquiries;

  • manage returns, exchanges and refunds;

  • provide customer service;

  • send requested product information or samples;

  • manage our customer relationships;

  • operate and improve our website;

  • understand how visitors use our website;

  • improve our products, services and communications;

  • maintain appropriate business and financial records;

  • detect or prevent fraud or misuse;

  • comply with legal, regulatory, accounting and taxation obligations; and

  • protect the rights, property and security of Margot Design, our customers and others.

Where you have subscribed to our mailing list or where otherwise permitted by law, we may also send you information about Margot Design collections, products, launches, events, editorial stories and other news.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly.

4. ONLINE ORDERS AND PAYMENT INFORMATION

When you place an order through our website, we collect the information reasonably necessary to process that order, including your contact, billing and delivery details.
Payments may be processed by independent payment service providers such as PayPal.
Those providers may collect and process your information under their own privacy policies and terms.
We encourage you to review the privacy information provided by the relevant payment provider if you would like to understand how it handles your payment information.
If you pay by direct bank deposit, we may receive information necessary to identify and reconcile the payment with your order.

5. WIX AND WEBSITE HOSTING

Our website is hosted using the Wix.com platform.
Wix provides the technology and infrastructure through which our website and online store operate.
Information submitted through the Margot Design website may therefore be stored or processed through Wix's databases, applications and infrastructure.
Wix may process or store website visitor information in data centres or through service providers located outside Australia.
For more information about Wix's own data-handling practices, you can review the Wix Privacy Policy on the Wix website.

6. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to help the website function and to understand how visitors interact with it.
Cookies are small data files stored on your device or browser.
They may be used for purposes such as:

  • keeping the website functioning correctly;

  • remembering preferences;

  • maintaining shopping-cart functionality;

  • website security;

  • understanding website traffic;

  • analysing how visitors navigate the site;

  • measuring website performance; and

  • improving the customer experience.

Depending on the tools enabled on our website, analytics or advertising services may also use cookies or similar technologies.
You can usually control or delete cookies through your browser settings.
Disabling certain cookies may affect the way some parts of the website function.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

7. EMAIL MARKETING

If you subscribe to Margot Design communications, we may use your name, email address and relevant preferences to send you newsletters and other marketing communications.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at:
margot@margotdesign.com.au
Unsubscribing from marketing communications will not prevent us from sending communications that are necessary in connection with an order, transaction or customer service matter.
We may use an external email marketing platform to manage our mailing list and send communications. Where we do so, relevant contact information may be processed by that service provider on our behalf.

8. WHEN WE MAY SHARE PERSONAL INFORMATION

We do not sell personal information.
We may disclose personal information where reasonably necessary to operate Margot Design, including to:

  • website and e-commerce platform providers;

  • payment providers;

  • banks and financial institutions;

  • Australia Post and other postal, courier and logistics providers;

  • email and communications providers;

  • technology and IT service providers;

  • analytics providers;

  • accountants, lawyers and other professional advisers;

  • contractors or service providers assisting Margot Design;

  • government agencies, regulators or law-enforcement bodies where required or authorised by law; and

  • another entity in connection with a restructuring, sale or transfer of all or part of the Margot Design business, subject to appropriate legal requirements.

We seek to disclose only the information reasonably necessary for the relevant purpose.

9. OVERSEAS PROCESSING AND DISCLOSURE

Some of the technology and service providers we use operate internationally.
As a result, personal information may be processed or stored outside Australia.
In particular, our website platform, Wix, may store or process website visitor information in countries including:

  • the United States;

  • Ireland;

  • South Korea;

  • Taiwan; and

  • Israel.

Wix and its service providers may also process information in other jurisdictions where necessary to provide their services.
Payment providers such as PayPal also operate internationally and may process information in the United States and other countries as described in their own privacy policies.
Other technology, communications or professional service providers used by Margot Design may also process information internationally.
Where Australian privacy law applies to an overseas disclosure, we take reasonable steps as required by law in relation to the handling of that personal information.

10. STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the information concerned, personal information may be stored:

  • within our website and e-commerce systems;

  • in secure electronic business systems;

  • with contracted technology providers;

  • in email and communications systems;

  • in accounting and transaction records; and

  • in limited physical business records where necessary.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We nevertheless use reasonable administrative, technical and organisational measures appropriate to the nature of the information we hold.

11. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, our legitimate business needs or applicable legal, taxation, accounting and record-keeping requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to delete it, destroy it or de-identify it where appropriate.

12. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact:
Margot Design Pty Ltd
35 Forth Street
Woollahra NSW 2025
Australia
Email: margot@margotdesign.com.au
We may need to verify your identity before providing access to personal information.
There may be circumstances in which we are permitted or required by law to refuse access to some information. If this occurs, we will respond in accordance with applicable legal requirements.

13. PRIVACY QUESTIONS AND COMPLAINTS

If you have a question or concern about the way Margot Design has handled your personal information, please contact us at:
margot@margotdesign.com.au
Please include sufficient information for us to understand and investigate your concern.
We will consider your enquiry or complaint and aim to respond within a reasonable period.
If you are dissatisfied with our response and the Australian Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about privacy rights and complaints is available through the OAIC website.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms or services.
Margot Design is not responsible for the privacy practices of independent third parties.
We recommend reviewing the privacy policy of a third-party service before providing personal information to it.

15. SOCIAL MEDIA

If you interact with Margot Design through platforms such as Instagram, Pinterest or other social media services, those platforms may independently collect and process information about you.
Your interaction with those services is also governed by their respective privacy policies.
Information you choose to make public through social media may be visible to other users.

16. CHILDREN

Our website and products are not specifically directed at children.
We do not knowingly seek to collect personal information directly from children without appropriate consent where consent is required by law.
If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us.
17. INTERNATIONAL VISITORS
Margot Design is based in Australia and this Privacy Policy is principally written with Australian privacy requirements in mind.
If you access our website from another country, additional privacy rights may apply to you under the laws of your jurisdiction.
Where those laws apply to Margot Design, we will handle applicable requests in accordance with those requirements.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, technology or applicable laws.
The current version will be published on this website together with the date it was last updated.
We encourage you to review this page periodically if you would like to stay informed about how Margot Design handles personal information.

CONTACT

Margot Design Pty Ltd
35 Forth Street
Woollahra NSW 2025
Australia
Email: margot@margotdesign.com.au
Website: www.margotdesign.com.au

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