Care Instructions
SCARVES
Please take special care of your silk scarf or it will easily pull and fray.
Dry clean or gently hand wash in cold water with mild soap.
Gently squeeze to remove excess water and hang to dry.
Iron while still slightly damp on low temperature.
Do not machine wash. Do not tumble dry. Do not soak.
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FABRICS
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Viscose and Linen Prints
I recommend washing your garment on cold water, with like colours, wash the item separately for the first time or two, it is not recommended to use stain removers on pigment printed fabrics as it could remove or fade the print
Turning your garment/homeware inside out before you wash and dry; it will help it look better for longer.
Gentle hand wash separately in cold water.
Avoid strong detergents, hard spinning, hot or industrial wash.
Do not bleach.
Drip dry, do not wring.
Do not scrub.
Iron on reverse, 3% shrinkage
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Cotton and Linen Prints
Cold gentle machine or hand wash individually, use quality laundry liquid/powder, wash inside out to protect print. Do not soak, wring, rub, bleach or tumble.
Pull back into shape and dry flat or on hanger.
Warm iron on reverse side.
Dry clean using Hydrocarbon (perc free)
Shrinkage: Up to 3% on the warp, and up to 2% on the weft
Note on natural fabrics: Natural fabrics may contain subtle imperfections such as slubbing and yarn variation; These are characteristic of fibres derived from seeds and plants.
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COTTON LINEN THROWS
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Cold hand wash
Gentle hand wash or machine wash in cold water up to 30 degrees with mild soap.
Do not scrub or rub. Do not tumble dry. Do not soak
Some fading as a result of cleaning is normal, especially visible in dark deep colours.
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Payment
Margot accepts Paypal and Direct Deposits into bank account, Margot Design Pty Ltd
ACC: 803344 BSB: 032051
Please ensure that your full name is included on the payment advice, emailing receipt to margot@margotdesign.com.au
Shipping & Returns
All orders will be dispatched once we receive notification your payment has been confirmed, generally within 3-7 days.
If the product is out of stock you can pre-pay and you will be notified when the new stock has arrived.
All items are made in Australia and the waiting period is generally 3-4 weeks for making of any replacement orders.
Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact us by phone or email.
Australian Orders
All orders are sent from Sydney via Australia Post. The shipping costs will be calculated at checkout.
Delivery time is usually within 3 working days within Australia.
International Orders
All International orders are sent via Express International Post.
International orders duties, taxes or charges levied on the package on arrival in your country, or any other fees or charges you may incur in relation to a foreign transaction, are your responsibility. If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly. Please note that, to comply with Australian export regulations, we will declare the exact value of all items ordered and mark them as dutiable merchandise.
Returns & Exchanges
Requests for exchange, returns or refunds must be made within 48 hours of receiving your order via email to margot@margotdesign.com.au
Returns / Exchanges will only be accepted if the items are returned in the original condition that they were received.
The item must be posted to us within 7 days after your order was received.
Any returns posted after being in your possession for longer than 7 days will not be accepted.
Margot will only refund items if they are defective or damaged.
Fabric can only be returned if it has not been cut or washed.
Please note that custom-made orders cannot be returned or refunded.
We ask that your returned items be shipped via express or registered mail to the address as below:
Margot Design
35 Forth Street
Woollahra, NSW 2025 Australia
Shipping cost of returned item
Margot takes responsibility for the shipping costs associated with returning of incorrect or defective items only.
All other shipping with return and/or exchange of items is considered the responsibility of the customer.
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Terms & Conditions
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All purchases from the website are subject to the terms and conditions set out below.
Please read them carefully before placing an order as, in purchasing from the website, you indicate your understanding and agreement to being bound by these terms.
1. Payment and Order Processing
We accept payment via the secure PayPal system worldwide. Please see PayPal’s website for their user agreement including security arrangements.
Although we endeavour to keep product listings up to date, occasionally an item listed may be unavailable due to unforeseen demand or other special circumstances. If this is the case, we will contact you within 48 hours to offer you a refund or a suitable alternative, or to discuss placing the item on back-order.
2. Prices
All prices are in Australian dollars and are exclusive of GST. Online prices may be subject to change without notice, and may differ from
prices available elsewhere.
3. Products, Care & Maitinence
We aim to display accurately the colour of products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.
Goods may be shipped to you with care and maintenance instructions, in which case it is imperative you follow these instructions for the ongoing quality of your product. We do not offer refunds, replacement or free repair for goods that you damage by misuse, including by failure to follow care and maintenance instructions.
4. Intellectual Property
All designs on this website are protected by Australian and International Copyright Laws.
Use of this site and its contents grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property relating to the products and any other items on this site.
You are permitted to use the items on social media ONLY if each item is prominently credited to MARGOT DESIGN, and/or www.margotdesign.com.au in which event the reproduction needs to be in the same quality as that which appears on this website and in no way altered
Sustainability & Ethics
Sustainability for Planet and Ethical Treatment of People
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Margot Design is continually developing and adapting our approach to Sustainability and Ethics.
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Margot feels a responsibility to people and planet to make sure we are continually improving our business practice. As a business she is wanting to have a positive impact on our supply chain and customers. She has a tangible set of actions supported by evidence to show the progress we are making.
Margot Design is accredited by Ethical Clothing Australia for value adding services, such as textile printing, onto Australian made TCF Products.This means our entire Australian Supply chain has been audited and compliance checked to make sure all obligations to workers are being met from a financial and wellbeing perspective.
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More information is available on the ECA Website: www.ethicalclothingaustralia.com.au
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Fabric
Margot Design works with printers who are invested in technology leading the way in sustainable textile colouration.
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We are aware that our consumer habits have direct consequences on people and planet. As a society we make well educated decisions on what we purchase, as part of that decision we now look to include principals of sustainability and ethics. Digital Printing challenges the thought process of traditional product development, by allowing for a concept to be tested in the market place before committing to larger volume. It allows for a true on demand business practice = less wastage.
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Digital Pigment Printing has no lengthy set-up’s and processes involved in the production of the prints, you can print as little as one meter. Digital Pigment Printing is a true testament to a world of mass customisation as a pose to mass production.
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Natural Fabric Digital Print
Direct digital printing, is sending a file from a computer to print onto a fabric. Margot Design works with printers are proud to be printing a water based Pigment Ink directly onto fabric which is bonded by heat and pressure to the fibre. Unlike many other forms of printing, digital and screen, with pigment ink they utilise no water and have no waste ink during the printing process.
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Margot Design fabrics are printed in Melbourne.
Margot Design scarves are printed and made in Sydney.
All chemical and colourants used in our printing process are Oeko-Tex approved.